FREQUENTLY ASKED QUESTIONS
Answers to some of the most frequently asked questions about Allday Ordering
Getting Started with Allday Ordering
What is Allday Ordering?
Allday Ordering is an online ordering solution that integrates directly with your restaurant’s website, allowing customers to order seamlessly without being redirected to third-party platforms.
How do I set up Allday Ordering for my restaurant?
Setting up Allday Ordering is quick and easy! Simply sign up, access your Allday dashboard to create menus, add business hours, pickup and delivery options, and integrate the system with your existing website using a single line of code. No developer required!
Is Allday Ordering free to use?
Yes! Allday Ordering is free for restaurants, and charges customers a basic service fee of $2 per order, regardless of how large it is. We believe in giving you full control over your ordering system without hidden fees or commissions.
Do I need a developer to install Allday Ordering?
Not at all! Our platform is designed for ease of use—just copy and paste a simple embed code into your website, and you’re ready to start taking orders.
Features & Functionality
Can I customize my online ordering experience?
Absolutely! You can brand your ordering system with your restaurant’s colors, fonts, logo, and menu styles to create a seamless customer experience.
What payment options are available for my customers?
Your Customers can pay by card, just like they would at your restaurant! When it comes to processing order payments, Allday currently supports Stripe and Authorize.net, with more processors being added on a regular basis.
Does Allday Ordering support multiple menus?
Yes! You can create and manage multiple menus, including breakfast, lunch, dinner, and special promotions. Menus can be updated in real time, and can be turned on or off based on your hours of availability.
Can I add item modifiers and custom options to my menu?
Definitely! Our powerful menu builder lets you add modifiers, special instructions, and upsell options to ensure a great ordering experience that both you and your customers will love.
How do I manage incoming orders?
You can track and manage all incoming orders in real time through our dashboard or on-location iPad app.
Integrations & Compatibility
Does Allday Ordering work with my existing website?
Yes! Allday Ordering integrates seamlessly with builders such as Squarespace, WordPress, Wix, Shopify, as well as custom-built websites.
Can I use Allday Ordering for pickup and delivery?
Yes! You can configure options for pickup, local delivery, and even scheduled orders based on your restaurant’s needs.
Pricing & Payments
How does Allday Ordering make money if it’s free for restaurants?
We keep our service free for restaurants by by charging the customer a simple, flat service fee of $2 per order. This amount remains the same, regardless of how large the order is.
Are there any hidden fees?
Nope! Unlike third-party marketplaces, we don’t charge commissions on your sales. You keep 100% of your earnings.
Are there Allday Ordering payment processing fees?
While standard payment processing fees apply through Stripe, Authorize.net or your chosen provider, there are no processing charges from Allday Ordering.
Support & Troubleshooting
What if I need help setting up my Allday online ordering?
When you access your Allday Ordering account, you'll find in-app chat that features support representatives, how-to articles, and more. In addition, our team is always here to help! Reach out to [email protected] or visit our Help Center for step-by-step guides.
Can I update my menu or business hours anytime?
Yes! You can update your menu, pricing, hours, and availability directly from your dashboard.