Privacy Policy - Allday Ordering

ALLDAY ORDERING PRIVACY POLICY

Updated: October 14, 2024

1. Introduction

Purpose

Welcome to Allday Ordering. Protecting your privacy is important to us. This Privacy Policy ("Policy") is designed to help you understand how Allday Ordering ("Allday", "we", "our", or "us") collects, uses, and discloses your Personal Information when you use our services, including but not limited to our websites, mobile applications, and any other online services that link to or reference this Policy (collectively, the "Services").

Scope

This Policy applies to our consumers, users of our mobile applications, websites, and any related services, including communications via email or other channels, collectively referred to as "Users." This includes:

Consumers: Individuals who place orders through our platform.
Restaurants: Entities that prepare and provide meals for consumers through our platform.
Guests: Individuals who use our platform without registering for an account.
Delivery Partners: Individuals who deliver meals from restaurants to Consumers.
Business Partners: Entities with whom we have a commercial relationship related to providing our Services.

In addition to the groups above, this Statement also covers individuals that visit our websites, including https://alldayordering.com (referred to generally as our “Websites”) and our third-party business partners. We may also process information from other individuals for additional purposes, including for research purposes, sweepstakes and events-related purposes that might be separately collected from time to time but are covered as part of this Statement.

Definitions

For the purpose of this Policy:

Personal Information means any information that relates to an identified or identifiable individual.
Services refer to any platforms, websites, applications, or communication channels provided by Allday Ordering.

We encourage you to read this Policy carefully to understand our practices regarding your Personal Information and how we will treat it. By accessing or using our Services, you agree to this Policy and our practices concerning your Personal Information.

If you have any questions about this Policy, please contact us at [email protected].

Company Information. Allday Ordering, LLC ("Allday Ordering") is the owner of this website ("(Allday Website)") and associated services. This online privacy notice discloses Allday Ordering information practices for this Allday Ordering Website, including what type of personal identifiable information is requested in order to make a purchase, how the information is used, and with whom the in-formation is shared. Note that other Allday Ordering websites, and the websites of our restaurant and retail partners may be governed by privacy notices containing different information practices applicable to those sites.
Anonymous Website Visits. In general, you can visit on the Allday Ordering Website without disclosing or revealing any personal information. Allday Ordering does keep track of the domains from which people visit us and analyzes the data gathered from Website visits for trends and statistics.
Website Transactions. Allday Ordering will need personal information regarding a customer to complete the online transactions. For example to process an order through our restaurant or retail partners, Allday Ordering will need to know a customer's name, mailing address, e-mail address and credit card details. It is Allday Ordering's intent to inform you before Allday Ordering collects personal information, such as user's name and/or address on the Internet. If you tell us that you do not wish to have this information used as a basis for further contact with you, Allday Ordering will respect your wishes.

2. Personal Information That May Be Collected.

Identifying Information. In order to make a purchase [to make a purchase OR to access designated subscriber services and /or restricted areas within the Allday Website], Allday Ordering will request a user to provide certain personal identifying information, which may include:

Personally identification information: including name, postal address, e-mail address, and telephone number. Allday Ordering may request additional information necessary to establish and maintain customer's account. In addition, Allday Ordering may collect Unique identifiers such as IP address, device ID, and cookie IDs.
Financial Information: including payment card information (such as card number, expiration date, security code, and billing address) and Bank account numbers
Purchase and Transaction Information: including order history (items ordered, time, and location of order), transaction amounts, payment methods used and related information
Biometric Information: including Information collected from profile pictures.
Internet or Other Electronic Network Activity Information: including browsing history on our website and mobile application.
Interaction with advertisements: including referring domain, websites/content viewed.
Geolocation data (if location services are enabled on your device)
User Content: including reviews, feedback, ratings, photos or videos uploaded, chat logs and call recordings with customer support
Demographic Information: including age, gender, and birthdate
Household composition (if voluntarily provided)
Specific Categories Related to Our Services: including dietary preferences and restrictions (if voluntarily provided)
Special requests and instructions for orders

Sources of Information: We collect Personal Information from the following sources:

Information You Provide Directly to Us

When you create or update an account
When you place an order
When you contact our customer support
When you participate in surveys, promotions, or feedback sessions

Information Collected Automatically

When you interact with our website or mobile application
Through the use of cookies and other tracking technologies

Information We Receive from Third Parties

Social media platforms (if you connect your accounts)
Payment processors
Marketing service providers

By providing this information, you agree to the collection and use of information per this Policy. For more details on how we use and share this information, refer to the subsequent sections of this Policy.

Service Quality Monitoring. Some Website transactions may require a customer to telephone Allday Ordering, or Allday Ordering to call the customer. Allday Ordering will not contact you by telephone without your prior consent, except to confirm an order placed online and/or to inform a customer of the status of such order. Customer should be aware that it is Allday Ordering's practice to monitor, and in some cases record such calls for staff training or quality assurance purposes.

Information from Children. Allday Ordering does not sell products or services for purchase by children, and will not collect or post information from a child under the age of 18 without the involvement of a parent or guardian. Allday Ordering will notify the child's parent or guardian at the e-mail address provided by the prospective customer, alerting the parent or guardian to the child's use of the Website and providing instructions as to how the parent or guardian can delete the child's registration from the Website. Allday Ordering does not use personally identifying information collected from children for marketing or promotional purposes, and does not disclose such information to any third party for any purpose whatsoever.

Lost or Stolen Information. If a customer’s information or account login is lost or stolen, the customer should promptly notify Allday Ordering in order to enable Allday Ordering to cancel the lost or stolen information and to update its records.

Links to Other Websites. An Allday Ordering Website may contain links to other websites. Allday Ordering is not responsible for the privacy practices or the content of those other Websites.

3. Uses Made of the Information.

We use your Personal Information to provide, maintain, and improve our Services, process and fulfill your orders, manage your account, communicate with you, and provide customer support. Additionally, we use your information for marketing and promotional activities, sending tailored offers and updates, administering loyalty programs, and improving our security measures to detect and prevent fraudulent activities. We comply with legal obligations, respond to legal requests, and conduct analytics and research to enhance our Services. Your Personal Information also helps personalize your experience with recommendations based on your preferences and prior interactions. By using our Services, you agree to the collection and use of your information as detailed in this Privacy Policy.

Limited Uses Identified. Without customer's prior consent, Allday Ordering will not use your personal identifiable information for any purpose other than that for which it is submitted. Allday Ordering uses personal identifiable information to reply to inquiries, handle complaints, provide operational notices and to provide the services to you.

Marketing Uses. Unless customer marks an "x" on the opt-out option box herein provided, Allday Ordering reserves the right to provide customer with information about Allday Ordering's Website, Allday Ordering products and services, and related information in which customer has indicated an interest.

Stored Information Uses. Allday Ordering may store the information provided by customer to compile a customer's purchase history in order to enable Allday Ordering to recommend products, services, or special offers that would be of interest to a customer.

Online Advertising. Some companies that help Allday Ordering deliver interactive on-line advertising, such as banner ads, may collect and use information about Allday Ordering's customers to help Allday Ordering better understand the types of advertising or promotions that are most appealing to Allday Ordering's customers. After it is collected the information is aggregated so it is not identifiable to a specific individual.

4. Disclosure of the Information.

Within Corporate Organization.. Allday Ordering may share your personal information within the Allday Ordering corporate organization and with its affiliates.

Mergers and Acquisitions. Circumstances may arise where for business reasons, Allday Ordering decides to sell, buy, merge or otherwise reorganize its businesses in the United States or some other country. Such a transaction may involve the disclosure of personal identifying information to prospective or actual purchasers, and/or receiving such information from sellers. It is Allday Ordering's practice to seek appropriate protection for information in these types of transactions.

Agents. Allday Ordering employs or engages other companies and individuals to perform business functions on behalf of Allday Ordering. These persons are provided with personal identifying information required to perform their functions, but are prohibited by contract from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, fulfilling orders, delivering packages, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer services.

Affiliated Businesses. Allday Ordering works closely with affiliated businesses operating website stores, providing services or selling products on each other's Websites. These businesses identify themselves to customers. Customer information related to a transaction with an affiliated business is shared with that affiliated business.

Marketing Analysis by Third Parties. Allday Ordering reserves the right to disclose to third parties personal information about customers for marketing analysis; however, any information disclosed will be in the form of aggregate data that does not describe or identify an individual customer.

Disclosure to Governmental Authorities. Under certain circumstances, personal information may be subject to disclosure pursuant to a judicial or other government subpoenas, warrants or orders.

With Your Consent. We may share your Personal Information for any other purpose disclosed to you with your consent.

Aggregate or De-identified Information. We may share aggregated or de-identified information, which cannot reasonably be used to identify you.

By using our Services, you consent to the sharing of your Personal Information as described in this Privacy Policy.

No Tracking of Personal Information. Allday Ordering's Website(s) are not set up to track, collect or distribute personal information not entered by visitors. Through website access logs Allday Ordering does collect clickstream data and HTTP protocol elements, which generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff for research and development, user analysis and business decision making, all of which provides better services to the public. The statistics garnered, which contain no personal information and cannot be used to gather such information, may also be provided to third parties.

Use of Cookies. Allday Ordering, or its third party vendors, collects non-identifiable and personal information through the use of various technologies, including "cookies". A cookie is an alphanumeric identifier that a Website can transfer to customer's hard drive through customer's browser. The cookie is then stored on customer's computer as an anonymous tag that identifies the customer's computer, but not the customer. Cookies may be sent by Allday Ordering or its third party vendors. Customer can set its browser to notify customer before a cookie is received, giving an opportunity to decide whether to accept the cookie. Customer may also set its browser to turn off cookies; however, some Websites may not then work properly.

Use of Web Beacon Technologies. Allday Ordering may also use Web beacon or other technologies to better tailor its Website(s) to provide better customer service. If these technologies are in use, when a visitor accesses these pages of the Website, a non-identifiable notice of that visit is generated which may be processed by Allday Ordering or by its suppliers. Web beacons usually work in conjunction with cookies. If customer does not want cookie information to be associated with customer's visits to these pages, customer can set its browser to turn off cookies; however, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.

Collection of Non-Identifiable Information. Allday Ordering may collect non-identifiable information from user visits to the Allday Ordering Website(s) in order to provide better customer service. Examples of such collecting include: traffic analysis, such as tracking of the domains from which users visit, or tracking numbers of visitors; measuring visitor activity on Allday Ordering Website(s); Website and system administration; user analysis; and business decision making. Such information is sometimes known as "clickstream data." Allday Ordering or its contractors may use this data to analyze trends and statistics.

Collection of Personal Information. Allday Ordering collects personal identifying information from customer during a transaction. Allday Ordering may extract some personally identifying information about that transaction in a non-identifiable format and combine it with other non-identifiable information, such as clickstream data. This information is used and analyzed only at an aggregate level (not at an individual level) to help Allday Ordering understand trends and patterns. This information is not reviewed at an individual level.

6. Information Security.

Commitment to Online Security. Allday Ordering employs physical, electronic and managerial procedures to safeguard the security and integrity of personal information. Billing and payment data is encrypted whenever transmitted or received online. Personal information is accessible only by staff designated to handle online requests or complaints. All Allday Ordering agents and contractors with access to personal information on the Allday Ordering website(s) are also bound to adhere to Allday Ordering security standards.

No Liability for Acts of Third Parties. Allday Ordering will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, Allday Ordering shall not be liable for unauthorized disclosure of personal information due to no fault of Allday Ordering including, but not limited to, errors in transmission and unauthorized acts of Allday staff and/or third parties.

Account Credentials. Despite our efforts to protect your Personal Information, no security measure is perfect or impenetrable, and we cannot guarantee that unauthorized access, disclosure, alteration, or destruction of Personal Information will never occur. It is also important for you to protect against unauthorized access to your account and information by choosing your password carefully and keeping it secure. If you know or have reason to believe that your account credentials have been lost, stolen, misappropriated, or otherwise compromised or in the case of any actual or suspected unauthorized use of your account, please contact us immediately.

By using our Services, you agree to the security practices described in this Privacy Policy.

7. Privacy Policy Changes and Opt-Out Rights.

Changes to Privacy Policy. This privacy notice was last updated on the date set forth above. Allday Ordering reserves the right to change or update its privacy policy statement at any time. A notice of any material change will be posted on the Allday Ordering Website privacy page for prior to the implementation of such material change.

Your Rights and Choices. As part of our commitment to your privacy, we provide you with the ability to access, control, and make choices about your Personal Information. Depending on your jurisdiction and subject to certain exceptions, you may exercise the following rights:

Right to Access and Portability. You have the right to request access to your Personal Information and to receive it in a portable and machine-readable format. This includes the right to know the categories of Personal Information we collect, the purposes for collecting it, the categories of third parties to whom we disclose it, and the specific pieces of Personal Information we hold about you.

Right to Correction. You have the right to request the correction of inaccurate Personal Information that we maintain about you.

Right to Deletion. You have the right to request the deletion of your Personal Information, subject to certain exceptions. Please note that this may impact your ability to use our Services.

Right to Opt-Out of Sale and Sharing. You have the right to opt-out of the sale or sharing of your Personal Information for targeted advertising purposes. To exercise this right, contact us at [email protected]

Right to Restrict Processing. You have the right to restrict or object to the processing of your Personal Information, including for direct marketing purposes.

Right to Withdraw Consent. Where consent is the basis for processing your Personal Information, you have the right to withdraw that consent at any time. Please note that withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal and may affect your ability to use some of our Services.

Right to Non-Discrimination. You have the right not to be discriminated against for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide a different quality of services just because you have exercised your rights.

Right to Appeal. If we deny your request to exercise any of the above rights, you have the right to appeal our decision. We will provide information on how to appeal the decision in our response to your request.

Exercising Your Rights To exercise any of these rights, you can email us at [email protected]. Please provide your name, contact information, and details of your request. We may need to verify your identity before processing your request. We will respond to your request within the time frame required by applicable law. If we need more time, we will inform you of the reason and extension period in writing.

8. Access Rights to Data.

Information Maintained by Allday. Upon customer's request, Allday Ordering will provide a reasonable description of customer's personally identifiable information that Allday maintains in its data bank. Allday Ordering can be contacted by e-mail at [email protected], telephone at (914) 431 8350, or [certified] postal mail to Allday Ordering, 169 Mamaroneck Avenue Suite 103 White Plains, NY 10601.

Corrections and Changes to Personal Information. Help Allday Ordering to keep customer personal information accurate. If customer's personal information changes, or if customer notes an error upon review of customer information that Allday Ordering has on file, please promptly e-mail Allday Ordering at [email protected] and provide the new or correct information.

9. Accountability.

Questions, Problems and Complaints. If you have a question about this policy statement, or a complaint about Allday Ordering compliance with this privacy policy, you may contact Allday Ordering by e-mail to [email protected].

Terms of Use. If customer chooses use the Allday's services, customer's action is hereby deemed acceptance of Allday Ordering practices described in this policy statement. Any dispute over privacy between customer and Allday Ordering is subject to the provisions of this notice and to Allday Ordering's Terms of Use Agreement which is hereby incorporated herein and which can be read at [provide website terms url address].

CONNECTICUT PRIVACY ACT (CTDPA)

Residents of Connecticut have specific rights regarding their Personal Information under the Connecticut Data Privacy Act (CTDPA). These rights include:

A. Your Rights Under the CTDPA

Right to Access: You have the right to confirm whether we are processing your Personal Information and to access such data.
Right to Correction: You have the right to correct inaccuracies in your Personal Information, considering the nature and purposes of the processing.
Right to Deletion: You have the right to delete Personal Information you have provided to us or that we have collected about you.
Right to Obtain a Copy: You have the right to obtain a copy of your Personal Information that you have previously provided to us, in a portable and, to the extent technically feasible, readily usable format.
Right to Opt-Out: You have the right to opt out of the processing of your Personal Information for targeted advertising, the sale of Personal Information, or profiling that has legal or similarly significant effects.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your rights under the CTDPA.
Right to Appeal: If we decline your request to exercise any of these rights, you have the right to appeal our decision. Information on how to appeal will be provided in our response to your request.

B. Exercising Your CTDPA Rights

To exercise any of these rights, you may:

Email us at: [[email protected]]
Write to us at: Allday Ordering 169 Mamaroneck Ave Suite 103 White Plains NY 10601
Call us at: (914) 431 8350

Please provide your name, contact information, and specific details of your request. We may need to verify your identity before processing your request.

C. Response Timing and Process

We will respond to your request without undue delay but within 45 days of receipt. If necessary, we may extend this period once by an additional 45 days, provided that we notify you within the initial 45 days.

D. Opt-Out Preference Signal

By January 1, 2025, we will allow consumers to opt out of the processing of their Personal Information for targeted advertising or any sale of such data through an opt-out preference signal, as required by the CTDPA.

New York Privacy Law Compliance

Residents of New York have specific rights regarding their Personal Information under the New York Privacy Act (NYPA). While the NYPA is currently in its proposed stage, Allday Ordering commits to adhering to the principles of data protection and privacy as outlined in relevant New York laws and regulations, including the New York SHIELD Act.

A. Your Rights Under the NYPA

Right to Access: You have the right to request access to your Personal Information and to know what specific pieces of Personal Information we have collected.
Right to Correction: You have the right to request that we correct any inaccuracies in your Personal Information.
Right to Deletion: You have the right to request the deletion of your Personal Information, subject to certain legal exceptions.
Right to Data Portability: You have the right to receive your Personal Information in a portable and machine-readable format.
Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your privacy rights.

B. Exercising Your Rights

To exercise these rights, you may contact us through:

Email: [[email protected]]
Postal Mail: Allday Ordering 169 Mamaroneck Ave Suite 103 White Plains NY 10601
Phone: (914) 431 8350